Technical Support Specialist
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Job Summary
Providing technical guidance and support, the full-time Technical Support Specialist will answer client inquiries, troubleshoot software and hardware issues, and ensure efficient operations in dental offices while working onsite.
Key responsibilities
- Diagnose and resolve technical issues independently while maintaining accurate documentation in the CRM
- Provide expert solutions to complex customer problems and escalate issues as necessary
- Perform proactive outreach and gather data from customer sites while adhering to HIPAA guidelines
Required qualifications
- High School Diploma or equivalent certificate; college degree preferred
- 0-1 year experience in a technical service-related field; one year preferred
- Working knowledge of Microsoft Operating Systems and applications
- Demonstrated ability to work independently and manage competing priorities
- Strong organizational and time management skills
Complete Job Description
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