Technical Support Specialist
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Job Summary
Providing technical guidance and support, the full-time Technical Support Specialist will assist clients in dental offices with software and hardware issues, ensuring quick resolution of incidents while working independently and utilizing knowledge systems.
Key responsibilities
- Resolve client technical issues through effective troubleshooting and application support
- Document customer interactions and solutions in the CRM while maintaining quality standards
- Collaborate with management on escalated issues and provide input for product improvements
Required qualifications
- High School Diploma or equivalent certificate
- 0-1 year of experience in a technical service-related field
- Familiarity with Microsoft Operating Systems
- Ability to work independently and manage competing priorities in a fast-paced environment
- Demonstrated aptitude for logic and problem analysis
Complete Job Description
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