Technical Support Specialist
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Job Summary
Providing technical guidance and support, the full-time Technical Support Specialist will assist clients in dental offices with computer technology issues, applying troubleshooting skills and knowledge of software and hardware to resolve problems efficiently.
Key responsibilities
- Answer technical support questions and provide application support to clients and field personnel
- Diagnose and resolve client issues independently while documenting interactions in the CRM
- Perform proactive calls and escalate complex issues following established guidelines
Required qualifications
- High School Diploma or equivalent certificate; college degree preferred
- 0-1 year of experience in a technical service-related field; one year preferred
- Working knowledge of Microsoft Operating Systems
- Ability to manage competing priorities in a fast-paced environment
- Demonstrated skills in problem analysis and customer relations
Complete Job Description
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