Technical Support Specialist II

Job Summary

Providing specialized technical support for accounting and payment processes, the full-time remote Technical Support Specialist II will manage client cases related to membership billing, financial discrepancies, and system investigations while ensuring effective communication and resolution.

Key responsibilities

• Own and resolve Accounting and CE Payments cases, maintaining timely client communication throughout the process
• Investigate financial discrepancies and trace transactions across various workflows to identify issues and solutions
• Manage complex client situations by establishing investigation plans and applying effective de-escalation techniques

Required qualifications

• Strong working knowledge of accounting and financial workflows, including payment processing and reconciliation
• Experience troubleshooting complex software or financial-system issues independently
• Demonstrated ability to manage impactful cases with accurate documentation and timely communication
• Strong analytical skills to trace activity across interconnected workflows and identify discrepancies
• Ability to recognize risks and determine when to involve additional technical or leadership resources