Technical Support Supervisor
Job Summary
Leading a dedicated team, the full-time Technical Support Supervisor will oversee daily operations of a 24/7 support team, ensuring high-quality technical support while providing mentorship, managing workloads, and monitoring performance in a remote environment.
Key responsibilities:
- Provide leadership and support to Tier 1 and Tier 2 support specialists while monitoring ticket queues for timely resolutions
- Collaborate with engineering and product teams to address bugs and improve support workflows
- Analyze support metrics to recommend process improvements and report team performance to management
Required qualifications:
- Bachelor's degree in Computer Science or related field, or 4+ years of technical support experience in lieu of degree
- 3+ years of experience in a technical support role
- 2+ years of experience in a supervisory or team lead role
- Experience in a 24/7 technical support environment preferred
- Technical certifications such as CompTIA A+, CompTIA Network+, or Microsoft 365 Fundamentals are a plus
Complete Job Description
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