Technical Support Team Lead
Job Summary
Leading a team of Technical Support Engineers, the full-time Technical Support Team Lead will manage advanced troubleshooting of the Aidoc platform and clinical workflows, driving root-cause analysis and establishing technical standards while working remotely for candidates on the East Coast.
Key responsibilities
- Lead a team in advanced troubleshooting and root-cause analysis for critical incidents
- Manage team performance against KPIs and coach engineers to enhance their technical skills
- Serve as the primary escalation point for unresolved issues between Technical Support and Engineering/Product teams
Required qualifications
- 7+ years in enterprise software or cloud-native SaaS, including 3+ years in technical support management
- 3+ years of hands-on experience as a Support Engineer, DevOps Engineer, or Tier 3 Escalation Engineer
- Proven track record in KPI management and enhancing customer satisfaction
- Experience supporting healthcare IT, medical imaging, or clinical software integrations
- Customer-focused mindset with a commitment to addressing stakeholder issues
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,347 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
