Technical Support Team Lead
Job Summary
Leading a small team of Analysts, the contracted-to-full-time Technical Support Team Lead will build and maintain AI-driven automation tools, troubleshoot complex data pipeline issues, and collaborate cross-functionally to enhance support operations in a remote environment.
Key responsibilities
- Build and maintain automations and AI agents to streamline support processes
- Write playbooks and documentation while addressing recurring issues and root causes
- Lead and mentor a team, managing priorities and ensuring adherence to SLAs
Required qualifications
- Proficiency in AI tools and automation platforms (e.g., Claude Code, n8n, Make)
- Strong SQL skills with experience in debugging and complex queries
- Hands-on experience with scripting or automation (e.g., Python, APIs)
- Demonstrated leadership skills with the ability to coordinate team efforts
- Fluent in English with strong written communication skills
Complete Job Description
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