Technical Support Team Lead
Job Summary
Leading a small team of Analysts, the contracted to full-time Technical Support Team Lead will build and maintain AI-driven automation tools, troubleshoot complex data pipeline issues, and collaborate cross-functionally to enhance support operations in a remote environment.
Key responsibilities
- Build and maintain automations and AI agents to streamline support tasks and improve efficiency
- Write playbooks and documentation while addressing recurring issues to prevent future problems
- Lead the team by setting priorities, managing escalations, and ensuring adherence to service level agreements (SLAs)
Required qualifications
- Proficiency in AI tools and automation platforms, with experience in building workflows or agents
- Hands-on scripting or automation experience, particularly with Python and APIs
- Strong SQL skills and experience with relational databases for debugging and complex queries
- Demonstrated leadership abilities and experience coordinating team efforts under pressure
- Fluent in English with strong written communication skills
Complete Job Description
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