Technical Support Team Lead
Job Summary
Leading a small team of Analysts, the contracted-to-full-time Technical Support Team Lead will design and implement automation and AI tools to enhance support efficiency while investigating complex data pipeline issues and collaborating cross-functionally with Engineering and Product teams.
Key responsibilities
- Build and maintain automation and AI agents to streamline support processes
- Write playbooks and documentation, identify recurring issues, and implement root cause fixes
- Lead team priorities, manage escalations, and conduct post-mortems to ensure SLA adherence
Required qualifications
- Proficiency in AI tools and automation platforms such as Claude Code, n8n, and Make
- Hands-on experience with scripting or automation (e.g., Python, APIs)
- Strong SQL skills and experience with relational databases
- Demonstrated leadership skills with the ability to coordinate and mentor team members
- Fluent in English with clear, structured writing abilities
Complete Job Description
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