Technical Support Team Lead
Job Summary
Building and maintaining automation and AI tools, the contracted-to-full-time Technical Support Team Lead will lead a small team focused on enhancing support operations through AI integration, advanced troubleshooting, and cross-functional collaboration in a remote environment.
Key responsibilities
- Develop and maintain automations and AI agents to streamline support processes
- Write documentation and playbooks while addressing recurring issues and root causes
- Lead a team of Analysts, managing priorities, escalations, and service level agreements
Required qualifications
- Experience with AI tools and automation platforms such as Claude Code, n8n, and Make
- Strong SQL proficiency and experience with relational databases
- Hands-on scripting or automation experience, preferably in Python
- Demonstrated leadership skills and ability to coordinate team efforts
- Fluent in English with clear and structured writing abilities
Complete Job Description
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