Technical Support Team Lead
Job Summary
Leading a small team in a remote, contracted-to-full-time position, the Technical Support Team Lead will build and maintain AI-driven automation tools, oversee advanced troubleshooting of complex data pipeline issues, and collaborate cross-functionally to enhance support operations.
Key responsibilities
- Build and maintain automations and AI agents to streamline support processes
- Write playbooks and documentation while addressing recurring issues and root causes
- Lead a team of Analysts, managing priorities, escalations, and performance metrics
Required qualifications
- Experience with AI tools and automation platforms (e.g., Claude Code, n8n, Make)
- Strong SQL skills and proficiency in relational databases
- Hands-on scripting or automation experience, preferably in Python
- Demonstrated leadership abilities and experience coordinating teams
- Fluent in English with clear and structured writing skills
Complete Job Description
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