Technical Support Technician
Job Summary
Providing remote technical support, the full-time Technical Support Technician will assist end users and certified partners with key management systems, troubleshoot issues, and conduct training while working in a hybrid environment.
Key responsibilities
- Provide remote technical support and training for Traka hardware and software applications
- Troubleshoot and diagnose issues through detailed analysis of system logs and recreate field issues using lab equipment
- Collaborate with the Technical Support Manager to enhance support processes and maintain documentation in CRM systems
Required qualifications
- College degree in a technical or engineering field or equivalent experience
- Strong technical acumen in software applications and hardware electronics, with fault-finding skills
- Practical knowledge of Networking (TCP/IP); certifications are an advantage
- Experience with Windows Operating Systems and Enterprise Cloud environments, including AWS and Azure
- Previous experience in a Technical Support team utilizing ticketing systems
Complete Job Description
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