Technical Ticket Triage Coordinator

Job Summary

Managing incoming requests for data and reporting, the full-time Technical Ticket Triage Coordinator will prioritize and route tasks using JIRA while collaborating with internal stakeholders in a remote environment.

Key responsibilities

• Monitor and capture prioritization requests from team leaders, ensuring all details are documented before creating tickets
• Create, label, and organize JIRA tickets to ensure no requests are overlooked
• Triage tickets based on required skillsets and route them to the appropriate team member

Required qualifications

• 3+ years of experience in ticket triage and prioritization within a technical request management environment
• Strong organizational skills with the ability to manage a high volume of concurrent requests
• Technical fluency to distinguish between data-extract and aggregate-reporting requests
• Proficiency in JIRA and Microsoft Teams, with a willingness to learn specific workflows
• Experience in healthcare or health-tech data environments is strongly preferred