Technical Trainer Lead

Job Summary

To prepare staff at a state workforce agency for major launch milestones of a paid family and medical leave benefits solution, the full-time hourly Technical Trainer Lead will design and deliver role-based train-the-trainer sessions, manage the training environment, and assess staff readiness in a remote setting with occasional on-site requirements.

Key responsibilities

• Design and deliver role-based train-the-trainer sessions using real job scenarios, co-led with agency super-users
• Run a training sandbox and conduct scripted readiness checks before each milestone, reporting metrics to Program Leadership
• Establish training standards and templates for product managers and designers, updating training materials after each release

Required qualifications

• 10 to 15+ years of experience in designing and delivering role-based training for government or regulated operations staff
• Proficiency in adult-learning instructional design focused on real job tasks and scenarios
• Experience in aligning training with agile releases or milestones
• Knowledge of plain-language writing and training/certification in Section 508 accessibility
• Strong facilitation and influence skills, with experience leading without direct authority