Technical Writer
Job Summary
Owning the technical documentation process, the remote Technical Writer will create user manuals, API guides, and FAQs while collaborating closely with engineering and product teams to enhance customer experience.
Key responsibilities
- Create and maintain user documentation, ensuring consistency with company style guides
- Analyze customer feedback and usage data to improve documentation clarity and effectiveness
- Audit software systems to verify the accuracy of documentation through direct testing
Required qualifications
- 5+ years of experience in creating clear documentation from complex processes
- Understanding of user experience principles for intuitive article layout
- Experience in fast-paced software development cycles
- Knowledge of HTML, CSS, JavaScript, or Python for API documentation
- Experience in security, identity, or B2B SaaS environments is a plus
Complete Job Description
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