Technical Writer

Job Summary

Owning the documentation ecosystem, the remote Technical Writer will create and maintain user-friendly help center articles, onboarding guides, and API documentation, collaborating with cross-functional teams to ensure clarity and accuracy in all materials while accommodating US working hours.

Key Responsibilities

• Build and maintain the help center, including product documentation, FAQs, and release notes
• Write clear documentation for new features and product updates in collaboration with Product and Engineering
• Develop internal documentation such as onboarding playbooks and training materials for Customer Success and Support teams

Required Qualifications

• 3+ years of experience in technical writing for a B2B SaaS product
• Exceptional written English with the ability to simplify complex concepts
• Experience building and maintaining a help center or knowledge base from scratch
• Familiarity with documentation tools such as Notion, Intercom Articles, or Confluence
• Consultative mindset with the ability to engage with users and internal teams to identify documentation needs