Technical Writer and Support Engineer
Job Summary
Combining technical documentation expertise with customer support experience, the fully remote Technical Writer and Support Engineer will create and enhance user guides, respond to customer inquiries, and collaborate with cross-functional teams in the cloud technology and government compliance sector.
Key responsibilities
- Create, maintain, and enhance technical documentation including user guides and support resources
- Respond to customer inquiries and technical support requests, troubleshooting issues and providing resolutions
- Collaborate with engineering and product teams to translate complex technical concepts into user-friendly content
Required qualifications
- 3+ years of technical writing experience in software or cloud environments
- Hands-on knowledge of AWS services and cloud infrastructure concepts
- Experience using Jira, Confluence, and GitHub for documentation management
- Background in customer support through ticketing systems or chat platforms
- Experience with cloud offerings, SaaS products, or regulated technology solutions is preferred
Complete Job Description
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