Technical Writer and Support Engineer
Job Summary
Combining technical documentation expertise with customer support experience, the fully remote Technical Writer & Customer Support Engineer will create and maintain documentation, respond to customer inquiries, and collaborate with cross-functional teams in the cloud technology and government compliance industry.
Key responsibilities
- Create, maintain, and enhance technical documentation including user guides and knowledge base articles
- Respond to customer inquiries and technical support requests, troubleshooting issues and providing timely resolutions
- Collaborate with engineering and product teams to translate complex technical concepts into user-friendly content
Required qualifications
- 3+ years of technical writing experience in software or cloud environments
- Hands-on knowledge of AWS services and cloud infrastructure concepts
- Experience with Jira, Confluence, and GitHub for documentation management
- Background in customer support through ticketing systems or chat platforms
- Experience with cloud offerings, SaaS products, or regulated technology solutions is preferred
Complete Job Description
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