Technical Writer and Support Specialist
Job Summary
Transforming support interactions into clear documentation, the full-time Technical Writer and Customer Support Specialist will create and maintain technical documentation while providing live support for users navigating an AWS-based platform remotely.
Key responsibilities
- Create, maintain, and improve technical documentation within Confluence for platform features and troubleshooting guides
- Track documentation requests and customer issues through Jira, collaborating with engineering and product teams
- Provide live customer support via Webex messaging channels and create knowledge base articles to address common inquiries
Required qualifications
- 3+ years of experience in technical writing, customer support, or knowledge management
- Experience with Confluence or similar documentation platforms
- Proficiency in Jira and GitHub within a collaborative software development environment
- Working knowledge of AWS services and cloud computing concepts
- Experience supporting customers or technical stakeholders through chat or ticketing platforms
Complete Job Description
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