Technical Writer & Support Engineer
Job Summary
Owning the technical documentation and customer-facing messaging processes, the long-term contract Technical Writer & Customer Support Engineer will work remotely to support cloud platform engineering initiatives, providing first-line technical support and coordinating between platform engineers and customers using AWS-based cloud offerings.
Key responsibilities
- Develop and maintain technical documentation, including how-to guides, runbooks, and knowledge-base articles in Confluence
- Provide first-line technical support through Webex and Jira, managing issue triage and customer communications
- Coordinate with engineering teams on release notes and customer-facing communications while ensuring documentation processes meet established SLAs
Required qualifications
- 6+ years of experience in technical writing or technical customer support
- Strong technical writing skills with the ability to translate complex engineering concepts for diverse audiences
- Working knowledge of AWS services such as IAM, VPC, EC2, and S3
- Hands-on experience with Confluence, Jira, and GitHub
- Experience supporting cloud platforms or enterprise technology environments is highly preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,975 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
