Technology Consultant - Support
Job Summary
To support client success, the full-time Technology Consultant - Support will deliver high-quality technical assistance remotely by diagnosing issues, guiding users through resolutions, and maintaining accurate case documentation.
Key responsibilities
- Provide responsive technical support by diagnosing client issues and guiding users through resolutions
- Document support activities and manage assigned cases in accordance with support processes
- Collaborate with internal teams and escalate complex issues as needed to ensure client satisfaction
Required qualifications
- Bachelor's degree or equivalent experience
- Prior experience in technical support, consulting, or client-facing roles preferred
- Working knowledge of Windows environments and common software installation and licensing concepts
- Experience with relevant software platforms and industry workflows
- Strong analytical and problem-solving abilities
Complete Job Description
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