Technology Manager - Utah
Job Summary
Leading a team of Help Desk and Workplace Support professionals, the full-time salaried Technology Manager - Utah will drive strategic initiatives to enhance technology support, champion an AI-enabled support model, and foster a culture of self-service and automation in an in-office setting.
Key responsibilities
- Lead and mentor high-performing Help Desk and Workplace Support teams to deliver exceptional customer service
- Design and implement an AI-enabled end-user support model to modernize the user experience
- Oversee incident and problem management processes to ensure compliance with Service Level Agreements (SLAs)
Required qualifications
- 8+ years of experience in IT operations or end-user support leadership
- Proven experience with AI-enabled support models and "shift-left" initiatives
- Expertise in IT Service Management (ITSM) and ITIL principles
- Strong knowledge of end-user computing technologies, including hardware and operating systems
- Demonstrated ability to develop strategic roadmaps and lead change initiatives
Complete Job Description
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