Technology Solutions Analyst

Job Summary

To support technology operations in a remote setting, the full-time Technology Solutions Analyst will manage employee support requests, oversee identity and access management, and handle device management while collaborating with cross-functional teams.

Key responsibilities

• Triage and resolve employee support requests, collaborating with the technology team on complex issues
• Manage account creation, permissions, and access removal for employee onboarding and offboarding
• Oversee the employee laptop lifecycle, ensuring devices are set up, maintained, and secure

Required qualifications

• 1+ years of professional IT experience, including help desk support or IT administration
• Basic familiarity with account provisioning, computer setup, and SaaS application configuration
• Understanding of basic IT security concepts, including access controls and multi-factor authentication
• Strong organizational skills with the ability to prioritize tasks and manage competing requests
• Demonstrated curiosity and willingness to learn, with problem-solving abilities