Technology Support Analyst
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Job Summary
To enhance employee technology adoption and training, the full-time salaried Technology Support Analyst - End User Training will develop and deliver training programs, manage technology documentation, and support onboarding initiatives in a hybrid work environment.
Key responsibilities
- Develops and delivers instructor-led, virtual, and self-paced training programs focused on technology enablement
- Coordinates end-to-end technology onboarding experiences for new employees in collaboration with Human Resources and Technology teams
- Maintains the Technology end-user knowledge base, ensuring consistent documentation and resources for technology services
Required qualifications
- Associate's Degree or equivalent from a two-year college or technical school
- Three years of relevant industry experience in technical training, onboarding programs, or user enablement initiatives
- Strong understanding of Microsoft 365 applications and collaboration technologies
- Experience developing user training materials and facilitating training sessions
- Familiarity with learning management systems and content development tools
Complete Job Description
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