Technology Support Analyst

Job Summary

To support a growing Technology Team, the full-time salaried Technology Support Analyst - Identity Management will administer user identities, access rights, and authentication services while ensuring compliance with security standards in a hybrid work environment.

Key responsibilities

• Coordinate identity and access activities for employee onboarding, transfers, and offboarding, ensuring timely provisioning and modification of access rights
• Provide advanced troubleshooting and support for hardware, software, and network issues, delivering both deskside and remote assistance to employees
• Administer Microsoft Entra ID, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and related identity security controls while maintaining detailed records of support activities

Required qualifications

• Associate's Degree (A.A.) or equivalent from a two-year college or technical school
• Three (3) years of relevant industry experience in identity and access management and account administration
• Experience administering Microsoft 365 and Microsoft Entra ID
• Working knowledge of identity and access management concepts, including role-based access control (RBAC) and access governance
• Experience supporting Single Sign-On (SSO) and Multi-Factor Authentication (MFA) technologies