Telecom Automation Operations Administrator
Job Summary
Managing day-to-day support and optimization of Telecom Automation Operations, the full-time Administrator will resolve incidents, perform root cause analysis, and contribute to platform efficiency while working remotely.
Key Responsibilities
- Monitor, triage, and resolve incidents and service requests related to Telecom Automation Operations in accordance with established SLAs
- Perform root cause analysis on recurring issues and document findings to drive permanent resolution
- Execute routine platform health checks, maintenance tasks, and configuration updates
Required Qualifications
- 2+ years of experience in IT support, platform administration, or technical operations
- Hands-on experience working with AI/ML platforms, intelligent automation tools, or enterprise SaaS applications
- Familiarity with ITSM processes including incident management, problem management, and change management
- Strong troubleshooting skills with the ability to diagnose technical issues across integrated systems
- Associate's or Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field (or equivalent experience)
Complete Job Description
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