Telecom Automation Operations Manager
Job Summary
Leading a dedicated team, the full-time salaried Telecom Automation Operations Manager will oversee Telecom-related Automation Operations, focusing on incident resolution, business optimization, and ensuring reliable platform performance in a remote environment.
Key Responsibilities
- Lead and develop a team of AI Support Administrators, providing guidance and performance management
- Own the end-to-end support model for all Telecom Automation Operations, including incident response and escalation management
- Drive business optimization efforts by identifying opportunities to improve platform performance and enhance ROI
Required Qualifications
- 5+ years of experience in technology operations or IT service management, with at least 2 years in a people management role
- Demonstrated experience supporting AI/ML platforms or enterprise SaaS platforms in a Telecom environment
- Strong understanding of ITSM frameworks (e.g., ITIL) and incident/change management processes
- Experience defining and managing SLAs, operational KPIs, and service performance reporting
- Bachelor's degree in Information Technology, Computer Science, Telecommunications, Business, or a related field (or equivalent experience)
Complete Job Description
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