Telecom Product Manager

Job Summary

To enhance the member and provider experience, the full-time remote Telecom Product Manager will manage the end-to-end product lifecycle of the enterprise contact-center platform, collaborating with cross-functional teams to optimize workflows and implement scalable solutions.

Key responsibilities:

• Own the product lifecycle, including roadmap development and enhancement prioritization in collaboration with various departments
• Conduct assessments of contact-center performance and user feedback to identify improvement opportunities
• Serve as the product liaison between business, IT, and vendors to ensure successful platform design and implementation

Required qualifications:

• 3+ years of experience in Product Management, Business Process Optimization, or Contact Center Operations
• Direct experience with contact-center platforms, specifically Talkdesk
• Bachelor's degree in Business, Information Systems, Healthcare Administration, or a related field, or equivalent experience
• Strong understanding of contact-center operations and telephony workflows
• Proficiency with data analysis and business intelligence tools such as Power BI or Tableau