Telecommunications Support Specialist
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Job Summary
Supporting and maintaining enterprise phone systems, the full-time remote Telecommunications Support Specialist will manage phone extensions, voicemail, call queues, and provide technical troubleshooting and end-user support.
Key responsibilities
- Create, configure, and maintain phone extensions and voicemail accounts
- Administer call queues and generate related reports while troubleshooting phone functionality issues
- Coordinate with internal IT and external vendors to resolve technical issues and manage system changes
Required qualifications
- Previous experience administering enterprise phone systems or telecommunications environments
- Hands-on experience with phone extensions, voicemail, call queues, and call routing
- Knowledge of DID numbers and programmable phone features
- Ability to troubleshoot phone system programming and server-related issues
- Experience managing call queues and associated reporting
Complete Job Description
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