Job Summary
A networking and infrastructure equipment manufacturer is in need of a Telecommute Associate Network Engineer.
Must be able to:
- Open tickets, diagnose, and resolve Tier 1 and Tier 2 issues with remote clients' networks
- Provide and maintain thorough documentation of client systems
- Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
Qualifications for this position include:
- Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, STP and RF coverage
- Networking experience (1-3 years preferred) and current CCNA certification (or equivalent)
- Advanced understanding of wireless local area networks, authentication, security, and encryption protocols
- Bachelor's degree
- Able to solve complex technical problems while under pressure and interfacing with clients
- Experience supporting customer environments in a helpdesk/support capacity
