Telecommute Business Processing Outsourcing Customer Experience Technology Consultant

Job Summary

A business process outsourcing firm is searching for a person to fill their position for a Telecommute Business Processing Outsourcing Customer Experience Technology Consultant.

Candidates will be responsible for the following:

• Managing all aspects of projects and customer communications
• Overseeing and being accountable for the successful completion of all aspects of assigned projects
• Performing design, development, and configuration of CCaaS products and platforms

Must meet the following requirements for consideration:

• 3+ years in development, configuration, or deploying SaaS/Cloud products and platforms
• 3+ years of relevant professional experience in CX industry
• Experience in cloud-based CX platforms
• Experience in implementing, maintaining, and supporting voice, IVR, chat, SMS/messaging channels in SaaS platforms
• Experience programming experience with implementing API/Web Services
• Experience integrating CCaaS products with CRM solutions (like Salesforce, MS Dynamics)