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Telecommute Business Processing Outsourcing Customer Experience Technology Consultant

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Fri, Feb 03, 2023
Job Category: Account Management
Employer Type: Employer
Career Level: Experienced

Job Summary

A business process outsourcing firm is searching for a person to fill their position for a Telecommute Business Processing Outsourcing Customer Experience Technology Consultant.

Candidates will be responsible for the following:

  • Managing all aspects of projects and customer communications
  • Overseeing and being accountable for the successful completion of all aspects of assigned projects
  • Performing design, development, and configuration of CCaaS products and platforms

Must meet the following requirements for consideration:

  • 3+ years in development, configuration, or deploying SaaS/Cloud products and platforms
  • 3+ years of relevant professional experience in CX industry
  • Experience in cloud-based CX platforms
  • Experience in implementing, maintaining, and supporting voice, IVR, chat, SMS/messaging channels in SaaS platforms
  • Experience programming experience with implementing API/Web Services
  • Experience integrating CCaaS products with CRM solutions (like Salesforce, MS Dynamics)

COMPLETE JOB DESCRIPTION

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