Telecommute Software Support Help Desk Agent

Job ID: Available for Members

Location: Washington

Compensation: To Be Discussed

Staff Reviewed: Thu, Feb 06, 2020

This job expires in 19 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Staffing Agency

Job Summary

A staffing and recruitment agency has a current position open for a Telecommute Software Support Help Desk Agent .

Core Responsibilities of this position include:

  • Troubleshoot issues within proprietary software
  • Function as a subject matter expert within customer systems and how end users access software or resources
  • Accurately identify the root-cause through researching, testing and replicating issues

Skills and Requirements Include:

  • Ability to manage support cases
  • Ability to effectively prioritize and escalate tickets
  • Ability to track all customer interactions