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Telecommute Software Support Help Desk Agent
Job Summary
A staffing and recruitment agency has a current position open for a Telecommute Software Support Help Desk Agent .
Core Responsibilities of this position include:
- Troubleshoot issues within proprietary software
- Function as a subject matter expert within customer systems and how end users access software or resources
- Accurately identify the root-cause through researching, testing and replicating issues
Skills and Requirements Include:
- Ability to manage support cases
- Ability to effectively prioritize and escalate tickets
- Ability to track all customer interactions
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COMPLETE JOB DESCRIPTION
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