Telephonic Care Navigator

Job Summary

Working remotely in Washington or Oregon, the full-time Telephonic Care Navigator will complete telephonic outreach to members, educate them on care gaps, and assist with accessing community resources while maintaining high performance metrics.

Key responsibilities:

• Completes telephonic outreach to members using various call methods, including auto-dialer and manual calls
• Educates members on care gaps and helps schedule provider appointments to close those gaps
• Links members to community resources addressing social determinants of health

Required qualifications:

• High School Diploma / GED or equivalent work experience
• 1+ years of call center and/or telephonic customer service experience
• 1+ years of professional experience in an office setting using telephone and computer
• 1+ years of Healthcare/insurance experience or social work/community outreach experience
• Ability to work full-time, Monday - Friday, with flexibility for 8-hour shifts