Telephony Operations Engineer
Job Summary
Supporting an enterprise client's migration to Five9 CCaaS, the full-time Telephony Operations Engineer will manage Cisco contact center end-user support, ticket management, and provisioning tasks while working remotely during standard Eastern-time business hours.
Key responsibilities
- Administer and support enterprise voice platforms, primarily Cisco and Microsoft Teams, with some Avaya and Five9
- Resolve routine provisioning and service issues across multi-vendor environments
- Manage ServiceNow queues, ticket documentation, and user support workflows for provisioning and service modifications
Required qualifications
- 3-5 years of hands-on provisioning/administrative experience on enterprise voice platforms, primarily Cisco and Microsoft Teams
- Experience with ServiceNow ticket and queue management
- Strong troubleshooting and documentation skills
- Ability to work standard Eastern-time business hours without on-call duties
- High attention to detail and ability to follow documented procedures precisely
Complete Job Description
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