Temporary Customer Service Associate
Job Summary
Supporting students, faculty, and staff in a dynamic environment, the Temporary Customer Service Associate will work full-time remotely, handling inbound calls, resolving issues using Amazon Connect, and ensuring a positive customer experience.
Key responsibilities
- Manage a high volume of inbound calls while multitasking in a fast-paced call center
- Utilize AWS tools to resolve customer issues and document interactions accurately
- Collaborate with teammates and escalate complex issues as necessary
Required qualifications
- High school diploma or equivalent
- Must be at least 18 years old
- Professional fluency in English (CERF C1 or higher)
- Ability to work a full-time schedule of 40 hours a week
- Proficient in using web browsers like Chrome, Firefox, or Safari
Complete Job Description
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