Temporary Customer Service Representative

Job Summary

As a Temporary Customer Service Representative, the full-time remote opportunity will involve guiding callers through inquiries related to benefits, claims, and eligibility while advocating for members and conducting necessary research to resolve issues.

Key responsibilities

• Serve as an advocate for callers, answering questions about benefits, claims, and eligibility
• Conduct research to find answers and provide accurate information to callers
• Tailor communications to meet the unique needs of each caller while prioritizing satisfaction

Required qualifications

• High school diploma or equivalent
• 6 months of customer service call center experience or equivalent experience in a customer-facing role
• Proficient PC skills with the ability to navigate multiple applications during calls
• Ability to apply mathematical concepts and calculations
• Willingness to learn and adapt to changes in products and regulations