Temporary Team Manager

Job Summary

To oversee a growing Educational Technology program, the full-time Temporary Team Manager will manage a remote team of brand ambassadors, guiding them in sophisticated relationship management, emotional intelligence, and critical thinking to ensure high-quality interactions with stakeholders.

Key Responsibilities

• Manage and mentor a team of agents in handling complex interactions with high-net-worth stakeholders and school leadership
• Emphasize coaching on professional communication, emotional intelligence, and problem-solving skills
• Maintain oversight of remote performance metrics and collaborate with workforce management to meet operational targets

Required Qualifications

• Demonstrated leadership experience, preferably in a BPO/contact center environment
• At least 2 years of experience managing a remote customer service team in the Educational Technology sector
• Experience with high-end donations and supporting K-12 school leadership
• Proven ability to lead improvements and resolve issues effectively
• Strong organizational skills to manage multiple schedules and initiatives efficiently