Temporary Vendor Escalation Specialist

Job Summary

Providing operational support remotely, the Temporary Vendor Escalation Specialist will manage the intake, tracking, research, coordination, and resolution of supplemental benefit vendor escalations, ensuring timely and accurate responses to member issues during peak enrollment periods.

Key responsibilities

• Document and track escalations from various internal departments, ensuring completeness and accuracy
• Coordinate with vendor contacts for status updates and monitor escalations through closure
• Compile and analyze escalation reports to identify trends and support process improvements

Required qualifications

• Associate's degree or equivalent professional experience
• 1-3 years of experience in healthcare operations, customer service, or vendor relations
• Proficiency in Microsoft Excel, Outlook, Word, and Teams
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail