Tennessee Administrative Support Specialist

Job Summary

To support the Tennessee Department of Health's Insurance Assistance Program, the full-time Administrative Support Specialist will provide operational excellence, assist with enrollment processes, and collaborate with healthcare providers and case managers in a hybrid work environment.

Key responsibilities

• Serve as the primary contact for case managers regarding IAP enrollment, eligibility, and renewals
• Collaborate with medical case managers to resolve issues affecting clients' access to medications
• Manage communication with stakeholders and document interactions to ensure efficient program operations

Required qualifications

• Bachelor's or Master's degree in Health Administration, Public Health, Healthcare Management, or related field
• Minimum of four years of front-facing customer service experience in healthcare or related settings
• Experience in health administration with knowledge of healthcare operations and client service delivery
• Proficiency in MS Office applications and experience with databases or case management systems
• Ability to maintain confidentiality and comply with HIPAA and organizational requirements