Tennessee Healthcare Customer Service
Job Summary
As a remote Healthcare Customer Service Representative based in Tennessee, the successful candidate will manage inbound and outbound communications, efficiently resolving inquiries to ensure a positive customer experience while working in a fast-paced environment.
Key responsibilities
- Connect with customers via phone, email, chat, and social media to address inquiries and concerns
- Calmly de-escalate issues and escalate interactions when necessary
- Track call-related information for auditing and reporting purposes
Required qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
Complete Job Description
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