Tennessee Licensed Access Specialist

Job Summary

Providing essential support to patients and providers, the full-time remote Tennessee Licensed Access Specialist will manage inbound and outbound calls, schedule appointments, and address customer needs while ensuring accuracy and adherence to guidelines.

Key responsibilities

• Answers calls efficiently for multiple areas, using standard greetings and ensuring customer needs are met
• Schedules patient appointments in electronic systems, prioritizing health issues based on urgency
• Captures customer information and documents messages for clinic staff and providers

Required qualifications

• High School Diploma or GED
• At least 1 year of relevant work experience
• Basic knowledge of patient scheduling systems and procedures
• Understanding of call center etiquette and customer service principles
• Ability to navigate complex situations and make effective decisions