Tennessee Licensed Call Center Agent
Job Summary
Seeking a Tennessee Licensed Call Center Agent, this remote contractor position will manage customer inquiries regarding SNAP and Families First programs, assist with account maintenance, and document interactions while working an 8-hour shift Monday through Friday.
Key Responsibilities
- Respond to incoming calls, chats, and emails from customers regarding program inquiries
- Provide timely and accurate information about SNAP and Families First programs while maintaining compliance with call flow scripts
- Document interactions accurately in call logs and escalate issues when appropriate
Required Qualifications
- High School Diploma or GED
- Minimum of 1 year of call center experience
- At least 2 years of customer service experience
- Experience supporting government assistance programs is preferred
- Ability to adapt quickly to changing processes and demonstrate resilience under pressure
Complete Job Description
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