Tennessee Licensed Customer Service Advocate

Job Summary

Providing prompt and courteous responses to customer inquiries, the full-time Tennessee Licensed Customer Service Advocate will work remotely to ensure effective customer relations, perform research to resolve inquiries, and maintain accurate records while adhering to departmental standards.

Key responsibilities

• Respond accurately and timely to customer inquiries via various communication channels
• Initiate adjustments and coordinate with other departments to resolve customer issues
• Provide feedback to management regarding customer concerns and assist in process improvements

Required qualifications

• High School Diploma or equivalent
• Basic computer operating skills and familiarity with standard office equipment
• Ability to handle high-stress situations and demonstrate good judgment
• Strong customer service skills and the ability to operate multiple computer systems effectively
• Excellent verbal and written communication skills