Tennessee Licensed Healthcare Customer Service Representative
Job Summary
To provide exceptional customer support, the part-time Tennessee Licensed Healthcare Customer Service Representative will manage inbound and outbound communications, resolving inquiries through web-based tools while working remotely.
Key responsibilities
- Connect with customers via phone, email, chat, and social media to address questions and concerns
- Calmly de-escalate issues and escalate interactions as necessary
- Track call-related information for auditing and reporting purposes
Required qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Proven oral and written communication skills in both English and Spanish
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
Complete Job Description
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