Tennessee Licensed Member Support Coordinator

Job Summary

To support TennCare members in accessing long-term services and supports, the full-time remote Tennessee Licensed Member Support Coordinator will manage telephonic screenings, handle incoming referrals, and educate members about available services while ensuring timely progression through the screening process.

Key responsibilities

• Serve as a primary contact for members and family representatives, assisting with the CHOICES program and navigating the referral process
• Conduct telephonic screenings and manage requests related to Long Term Services and Support (LTSS), including referrals and enrollment coordination
• Collaborate with internal departments and external partners to resolve service delivery concerns and ensure compliance with requests

Required qualifications

• Master's in Social Work (LCSW, LMSW, or LAPSW), Registered Nurse (RN), or Licensed Practical Nurse (LPN) license
• At least 3 years of clinical experience required
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Exceptional time management and organizational skills
• Ability to work independently and manage multiple priorities in a fast-paced environment