Tennessee Technical Assistance Specialist

Job Summary

Providing technical support to users statewide, the full-time Technical Assistance Specialist will diagnose and resolve software issues, ensuring adherence to policies and best practices while working remotely from Tennessee.

Key responsibilities

• Deliver desktop and technical support to customers, including grant partner agencies across Tennessee
• Diagnose, triage, and resolve technical problems efficiently and accurately
• Maintain professionalism and effective communication while collaborating with team members and clients

Required qualifications

• Valid driver's license and access to an automobile with current liability coverage
• Entry-level experience using technology in a professional setting, with at least one year of experience using Microsoft Office and Office 365
• Ability to operate cloud-based phone systems and learn help desk/ticketing software
• Knowledge of best practices for information security, privacy, and confidentiality
• Capacity to work independently and maintain professionalism in both remote and on-site environments