Texas Customer Care Representative
Job Summary
Working remotely in Texas, the full-time 2nd Shift Customer Care Representative will manage inbound calls from Members, Clients, and Facilities, handling 60-80 calls daily while providing exceptional customer service during shifts primarily starting after 2pm CST, including weekends.
Key responsibilities
- Handle a high volume of inbound calls, addressing inquiries and providing support to members and clients
- Progressively manage more complex customer service tasks as skills develop
- Maintain a quiet and distraction-free home workspace to ensure effective communication
Required qualifications
- Must currently reside in Texas
- 1 year of Call Center experience
- 6 months of Customer Service experience
- Basic typing and computer experience with excellent navigational skills
- High-speed Internet access with specified minimum upload and download speeds
Complete Job Description
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