Texas Customer Service Representative

Job Summary

Supporting the Health Texas project, the full-time Texas Customer Service Representative will provide customer care and benefit enrollment services via telephone and web-based portals, with a hybrid work arrangement that includes onsite training and potential remote work.

Key responsibilities:

• Answer incoming customer inquiries through various channels while adhering to performance standards and privacy requirements
• Provide accurate information regarding programs and services to consumers and track all customer interactions in applicable systems
• Resolve routine customer issues and escalate complex inquiries to designated staff for further investigation

Required qualifications:

• High school diploma or GED required, with 0-6 months of relevant professional experience or equivalent combination of education and experience
• Proficient typing skills and ability to manage high-volume calls
• Strong organizational skills and capacity to multi-task effectively
• Basic computer proficiency in Windows and/or Mac systems
• Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time)