Texas Customer Support Specialist
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Job Summary
Providing support to customers through inbound calls, emails, and chat, the remote Texas Customer Support Specialist I will assist with inquiries related to company products and services while ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide Tier 1 support by addressing standard issues and documenting customer interactions
- Collaborate with internal teams to resolve complex issues and follow up with customers for satisfactory resolutions
Required Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Proven customer support or client service experience
- Familiarity with CRM systems and practices is preferred
- Experience in title, registration, MVA, or dealerships is preferred
- Technical support experience is preferred
Complete Job Description
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