Texas Licensed Arbitrator II

Job Summary

To support a growing claims portfolio, the full-time Texas Licensed Arbitrator II will conduct thorough investigations and analyses of buyer and seller claims, facilitate dispute resolution through negotiation, and manage a substantial claims portfolio of over $5 billion, all while working remotely.

Key responsibilities

• Conduct in-depth investigations and analyses of buyer and seller claims, ensuring adherence to NAAA Guidelines
• Facilitate negotiations between parties to reach mutually beneficial resolutions while managing financial risks
• Maintain strong client relationships by providing exceptional service and timely updates throughout the arbitration process

Required qualifications

• High school diploma or equivalent with at least 6 years of experience in claims management and conflict resolution, preferably in the automotive industry
• Prior experience in arbitration or mediation is preferred
• Strong knowledge of automotive auction processes and NAAA policy
• Ability to work under pressure and manage multiple claims simultaneously
• Experience achieving KPI results in claims management and customer satisfaction